The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose/need to provide me with additional personal information (for a custom order), if you contact me directly.
That information is only used to fulfill your order, or to provide customer support.
However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Joanna Zdzienicka, am the data controller of your personal information. If you have any questions or concerns, you may contact me at StudioSimpleJewelry@gmail.com
All pieces arrive individually wrapped in earth friendly kraft jewelry box, tied with ribbon, and ready for gift giving.
Shipping a gift directly to the recipient? I will be happy to add a handwritten card for you, just leave me your note during checkout!
Most items are made to order and ship within 1-3 business days.
Just like with any jewelry, avoiding water and harsh chemicals will help keep your piece beautiful and in great condition for years to come.
To keep charms shiny, polish gently with jewelry cloth made for sterling silver.
When not worn, store your clean jewelry in a zip lock bag or jewelry box, to minimize tarnishing of sterling silver.
Both sterling silver and gold are expected to tarnish with time. How fast it depends on a few factors - skin chemistry, sweat, skin care products, air quality, etc.
Tarnishing of jewelry is not a reason for return, as it is the nature of the metal, not a defect.
USPS First Class Mail averages anywhere from 1-5 weeks, but can take longer depending on time spent in customs and time of year. Some countries, such as the UK, will incur customs fees. It is the buyers responsibility to pay their country's customs fees. Please check to determine what these additional costs will be prior to buying. These charges are collected when your package is delivered to your home or when you pick up the item up from the post office.
Please do not confuse them for additional shipping charges.